Best Boston Bus › Privacy Policy

Privacy Policy

Last updated: November 13, 2026

Best Boston Bus (bestbostonbus.com) is a service of Rydflow, a software and lead-generation platform that connects groups with independent, USDOT-registered bus and van operators. This Privacy Policy explains what information we collect through this website, how we use and share it, and the choices you have. “Rydflow,” “we,” “us” and “our” mean Rydflow, the company that runs this website.

1. Information we collect

Information you give us. When you request a quote, call or email us, we collect what you choose to share, such as:

• your name, email address and phone number
• trip details: pickup and destination addresses, dates and times, number of passengers, vehicle preferences, budget, and any notes or special requests

Information you give our trip assistant. If you describe your trip to the assistant on our homepage, by typing or by voice, the text is sent through our server provider, Supabase, to Anthropic's Claude AI, which reads it and fills in the quote form for you. You can review and change everything before you send the form. We don't keep the text you give the assistant; only the quote form you choose to send is stored. If you use the microphone, your browser turns your speech into text using its own speech recognition, which may send the audio to your browser's provider (such as Google, Apple or Microsoft) under its privacy policy.

Information collected automatically. When you visit, our website host, Cloudflare, processes standard technical information such as your IP address, browser and device type, the page requested and the site that referred you. This is used to deliver the site, protect it from attacks and abuse, and give us overall visitor counts.

Payment information. This website does not take payments or collect payment card details.

2. How we use your information

• to prepare your quote and match your trip with a vetted operator
• to contact you about your request and your trip by phone, email or text message
• to run, secure and improve this website
• to meet legal obligations and protect the rights and safety of our users, operators and Rydflow

3. How we share your information

With operators. To quote and run your trip, we share your trip details and contact information with the independent operator or operators matched to your trip. Each operator handles your information under its own privacy practices.

With service providers that help us run this website and our business, including:

• Cloudflare, which hosts and protects this website
• the Rydflow platform, which receives and stores quote requests
• email and phone services we use to contact you
• Supabase and Anthropic, which run the trip assistant (the trip description you give it is sent to them)
• Google Fonts, which supplies the fonts on this page (your browser connects to Google, which receives your IP address)
• Imgur, which hosts the videos on our pages (your browser connects to Imgur, which receives your IP address)

For legal reasons, when we believe in good faith that the law requires it, or to protect the safety, rights or property of our users, the public or Rydflow.

In a business transfer, such as a merger or sale of assets, subject to this policy.

We do not sell your personal information, and we do not share it for targeted advertising.

Other websites. Some pages link to other websites, such as venues and ticket sellers for our trip ideas and deal trips. When you buy tickets or share information there, that website's own privacy policy applies.

4. Calls, emails and text messages

We and the operator handling your trip contact you by phone, email or text message only about your quote and your trip, including a follow-up about your trip experience. We do not make marketing calls or send marketing text messages. We may send you a marketing email; every one includes an unsubscribe link, and once you unsubscribe, we won’t send you any more. You can reply STOP to any text message to stop receiving texts. Message and data rates may apply.

5. Cookies

This website does not use advertising or tracking cookies. Our host, Cloudflare, may set a strictly necessary cookie to protect the site from bots and attacks. Our quote form and trip assistant do not store anything on your device. You can control cookies in your browser settings.

6. How long we keep information

We keep quote requests and related messages for as long as we need them to handle your request and trip, and for legitimate business, tax and legal record-keeping. After that, we delete or anonymize them.

7. Security

We use reasonable administrative, technical and physical safeguards to protect your information. No website or system is completely secure, so we can’t guarantee absolute security.

8. Your choices and rights

You can ask us to show you, correct or delete the personal information we hold about you, or to stop contacting you, by emailing info@rydflow.com. Depending on where you live, for example in California or another U.S. state with a privacy law, you may have additional rights, and we will honor them as the law requires. We won’t treat you differently for using your privacy rights.

9. Visitors from the European Union and United Kingdom

Where the EU or UK General Data Protection Regulation (GDPR) applies, we process your information to take steps you ask for before entering into a contract (such as preparing your quote), for our legitimate interests (such as keeping the website secure and improving our service), and with your consent where it is required. You have the right to access, correct or delete your information, to restrict or object to how we use it, to receive a copy of it, to withdraw consent at any time, and to complain to your local data protection authority. Your information is processed in the United States. To make a request, email info@rydflow.com with the subject line “Privacy request.”

10. Children

This website is not directed to children under 13, and we do not knowingly collect their personal information. School and youth group trips should be requested by a teacher, parent or other adult organizer.

11. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new “Last updated” date.

12. Contact us

Rydflow
1110 South Ave, Staten Island, NY 10314
Email: info@rydflow.com
Phone: (866) 395-5006